Accepted Payment Methods
For purchases on our e-shop, the following payment methods are accepted:
• Credit cards (Visa, MasterCard)
• Debit cards
• Apple Pay
• Google Pay
• Revolut Pay
• Link
• Blink
• Bank transfers
• Cryptocurrency USDt
Transaction Currency and VAT
All transactions conducted through our e-shop are processed in EUR. Prices displayed on the e-shop are excluding VAT due to sales to different EU countries where different VAT rates apply. The applicable VAT rate is automatically calculated in the shopping cart based on the chosen delivery and billing country.
Payment Processing
Payments are processed immediately via the secure payment gateway Stripe (www.stripe.com). In case of any issues or payment failure, the customer must promptly contact customer support.
Payment Data Security
The security of customer payment data is our priority. All payments are processed through the encrypted and secure Stripe payment gateway. The e-shop operator does not store any customer payment data on its servers.
Order Confirmation
After successful payment, the customer will receive an order confirmation email containing all purchase details. The customer should keep this confirmation for future reference.
Complaints and Returns
Rights and obligations regarding complaints and returns are governed by a separate complaints and returns policy available on the e-shop website.
Payment Disputes and Unauthorized Transactions
The customer must notify the e-shop operator without undue delay of any payment disputes or suspected unauthorized transactions. The operator commits to properly investigate and resolve these issues in accordance with applicable law.
Failed Payments
If a payment fails, the customer should verify the accuracy of the entered payment details or use an alternative payment method. Persistent issues should be addressed to the bank or payment service provider.
Order Cancellation
Orders can only be canceled before they are processed and shipped. Cancellation requests must be sent as soon as possible to customer support at: [email protected].
Cryptocurrency Payment Terms
Payments in cryptocurrency USDt are based on the current exchange rate valid at the time the order is confirmed. The customer acknowledges that due to cryptocurrency volatility, payment must be completed within 15 minutes from the order creation. Failure to meet this deadline may result in order cancellation or the need to adjust the amount. The e-shop operator is not responsible for exchange rate differences occurring between order placement and payment receipt.
Responsibility for Payment Errors
The customer is fully responsible for the accuracy of all provided payment information. In case of incorrect data leading to payment failure, cancellation, or delay in order fulfillment, the e-shop operator is not liable for any resulting consequences.
Changes to Payment Policy
The operator reserves the right to modify or amend these payment terms at any time. Any changes become effective immediately upon posting the updated version on the e-shop website.
Contact
Any questions regarding the payment policy can be addressed to:
Email: [email protected].
Phone: +421918142520